Refund Policy

At Unown Label, we prioritize customer satisfaction and aim to provide a clear and concise refund policy. This document outlines the essential aspects of our refund process, ensuring that customers are well-informed about their rights and responsibilities.

Customers have a period of 14 days from the date of receipt to initiate a return request. This timeframe is critical for ensuring that any issues with the purchased items can be addressed promptly. To commence the return process, customers must send an email to support@unown-label.com detailing their order number and the reason for the return.

It is important to note that return shipping fees are the responsibility of the customer. These costs can vary significantly based on the customer's location, which may lead to higher expenses in some cases. To alleviate this burden, we offer a unique solution: a free partial cashback option. This allows customers to retain the products while still receiving a monetary benefit, thus providing flexibility in managing their purchases.

For further information regarding the partial cashback option or any other inquiries related to our refund policy, customers are encouraged to reach out via email. Our customer service team is available to assist with any questions or concerns, ensuring a smooth and transparent process.

In summary, our refund policy is designed to be straightforward and customer-centric, allowing for a fair resolution while maintaining the integrity of our products. We appreciate your understanding and cooperation in adhering to these guidelines.